Acceptable Use Policy

Violating any law or regulation, or helping someone else do so

Creating, sending, storing, or sharing child sexual abuse material. We have zero tolerance for this, and we report it to the National Center for Missing & Exploited Children and to law enforcement

Promoting, planning, or supporting terrorism or violent extremism

Threatening, harassing, or stalking another person

Fraud, scams, phishing, identity theft, or impersonating another person or organization

Infringing the intellectual property or privacy rights of others

Sending spam, or sending bulk or unsolicited calls or texts without the consent that the law requires, including under the Telephone Consumer Protection Act, the Telemarketing Sales Rule, and state and Puerto Rico laws

Placing automated calls or texts, including calls that use AI-generated or synthetic voices, without the consent the law requires

Failing to disclose that a call or message uses an AI-generated voice or automated system, where the law requires disclosure

Using voice cloning, AI-generated voices, or other synthetic media to impersonate a person or deceive someone

Falsifying or spoofing caller identification to defraud, cause harm, or wrongly obtain something of value, or doing anything intended to evade call authentication systems such as STIR/SHAKEN

Operating SIM boxes, SIM farms, or any equipment or arrangement that routes calls or traffic in a way that bypasses normal carrier rates, routing, or billing

Traffic pumping or artificially inflating calls, texts, or data to generate revenue

Reselling, sharing, or otherwise providing the Service to others for a fee, or using it for commercial purposes, unless your plan expressly permits it

Using the Service in a device or a way your plan does not allow, such as machine-to-machine, fixed-location, or always-on connections

Circumventing usage limits, billing, throttling, or any other technical or contractual control

Trying to gain unauthorized access to any network, system, account, or data, or to probe or test the security of the Service

Introducing malware, launching or taking part in denial-of-service attacks, or interfering with the network or with other customers' use of it

Altering, cloning, or tampering with a SIM, an IMEI, or a device identifier, or using a stolen or cloned device

Giving us false information, using another person's identity, or attempting SIM-swap or unauthorized number-transfer fraud

Attacking, probing, or manipulating our AI assistants or automated systems, including by prompt injection, attempts to extract other customers' information or our internal instructions, or attempts to override the limits on what an AI assistant may do

Using an AI assistant's output to mislead us, another customer, or anyone else, including by presenting an AI assistant's statement as a promise or approval that we have not confirmed in writing

Using the Service for or on behalf of anyone subject to U.S. sanctions, or in or for a comprehensively sanctioned country or region